Returns and guarantees
First, please contact us about any toy that doesn't seem to be functioning properly. Books, movies, and products in good working order may not be returned.
Every toy we send out is checked by our staff to make sure you receive exactly what you ordered, and in good working order. This means that we check all electronic toys before they leave the store. We enclose care instructions with every toy; please read them carefully regarding battery use and for other handling hints.
If your toy malfunctions in the first 30 days (or longer if stated in the description), simply call or email us before you send it back (in its original packaging) with the receipt. The cost of shipping your toy back to us is your responsibility and we'll cover the cost of shipping out the replacement.
Send returns to:
Venus Envy Ottawa
226 Bank Street
Before you send a toy back to us, please make sure you have followed the procedures on the care instruction sheet carefully, and make sure you have inserted the batteries correctly. If a returned toy is found to be working, we will arrange to return it to you only at your own expense.
Our Tantus and Vixen silicone toys and Leatherbeaten whips and floggers are guaranteed for life against manufacturer's defects. This means that under conditions of normal use and proper care, should your Tantus, Vixen, or Leatherbeaten toy become defective, we will either repair or replace it for you.
All sex toys are a final sale, even if the package is unopened. We guarantee that the toys you buy from us have never left the store and are fresh from the factory. Any malfunctioning toy is returned to the distributer to be disposed of properly.