All lubes, lotions, leather products, safer sex supplies, health products and sex toys are final sale, even if the package is unopened. We guarantee that the toys you buy from us have never left the store and are fresh from the factory.
Books and binders may be exchanged for another product or store credit within 14 days of receiving your package. Books and binders must come back to us in good condition in order to be eligible for an exchange.
If you'd like some help deciding what to buy, please contact us! We're happy to help you figure out the best toy for you before you make a purchase, since you can't return something if you find that it's the wrong size, colour, shape, etc.
Every toy we send out is checked by our staff to make sure you receive exactly what you ordered, and is in good working order. This means that we check all battery operated toys before they leave the store so we know it's working before it gets sent to you. We also enclose care instructions with every toy that have helpful hints about how to clean it and insert batteries.
All our vibrators come with warranties against manufacturer defects. If your vibe stops working within it's warranty period, we'll gladly send you a new one once we receive the broken one. Please make sure to contact us about any toy that doesn't seem to be functioning properly, and before you send anything back. All malfunctioning toys must be returned in their original packaging with the receipt. The cost of shipping your toy back to us is your responsibility and we'll cover the cost of shipping out the replacement.
If you've purchased your item online, please send returns to:
Venus Envy Ottawa 226 Bank Street Ottawa ON K2P 1X1 Canada
Before you send a toy back to us, please make sure you have followed the procedures on the care instruction sheet carefully, and make sure you have inserted the batteries correctly. If a returned toy is found to be working, we will arrange to return it to you only at your own expense.
Our Tantus and Vixen silicone toys and Leatherbeaten whips and floggers are guaranteed for life against manufacturer's defects. This means that under conditions of normal use and proper care, should your Tantus, Vixen, or Leatherbeaten toy become defective, we will either repair or replace it for you.
If you make an error inputting your address, please contact us as soon as possible to correct the mistake! Once something is with Canada Post, we have very limited ability to change its destination. If something is returned to us without having been successfully delivered and you decide you no longer want the package, we will refund your money minus a $10 re-stocking fee. Once something has been delivered to your home, community mailbox or local post office, it will be considered final sale.
Store Return Policies
Ottawa: All toy, lube, lotion, health and leather sales are final. Malfunctioning vibrators that are within their warranty period may be exchanged for a working version of the same toy, as long as they are returned with the original packaging and the receipt. Binders may be exchanged for a different size within 3 days of purchase. Books may be exchanged for another product or store credit within 14 days of purchase.
Halifax: All toy, lube, lotion, health and leather sales are final. Malfunctioning vibrators that are within their warranty period may be exchanged for a working version of the same toy, as long as they are returned with the original packaging and the receipt. Binders may be exchanged for a different size within one week of purchase. Books may be exchanged for another product within one week of your purchase.