Shipping

 

CANADA Order Shipping cost
Expedited shipping under $75 $10
Expedited shipping over $75 FREE
Courier  Any  $35

USA

Order Shipping cost
Expedited shipping under $100 $20
Expedited shipping over $100 FREE
Ottawa/Gatineau Order Shipping cost
Pick up in Store  Any FREE
Same-day Shipping* Any $20


*Same-day delivery orders are available in Ottawa/Gatineau only. They must be placed by 12pm, and are processed only on weekdays.

**Please note: We will not be shipping or processing orders on Monday August 7, 2017, due to the Canada Post holiday. All orders placed on the August 4th, 5th, 6th and 7th will be processed and shipped on Tuesday, August 8th. This includes in-store pick-ups.** 

Discreet and Secure Shipping

Every order is shipped discreetly in a plain brown box. The shipper is listed as 'Customer Service' instead of Venus Envy, and the contents are not explicitly identified on the packing materials. All orders are shipped from Venus Envy in Ottawa, and the address of our Ottawa store is listed as our return address.

Orders received by 9am Eastern time will be processed on the same day. Later orders will be processed the next business day. Orders are not processed on holidays or weekends.

Once you've placed and paid for your order, it will be shipped out shortly (Monday to Friday). If you need to cancel your order, you may do so before it has been packed. Please call 1-877-370-9288 or email mailorder@venusenvy.ca if you wish to cancel an order.

Pick up at Venus Envy Ottawa: If you choose this shipping option, you will receive an email letting you know when your order is available for pick up at our Ottawa store. If you want to cancel your order after it has been processed you will be charged a $15 re-stocking fee. If you've accidentally picked this option, just send us an email at mailorder@venusenvy.ca (regular shipping rates will apply).

Same-Day Delivery in Ottawa/Gatineau: Same-day delivery is available within Ottawa & Gatineau, including Aylmer and Hull. Same-day orders must be placed by 12pm, and are available on weekdays only. Orders placed after 12pm will be delivered on the following business day.

For same-day delivery, we are able to deliver to your home or office. We use a local courier, so you need to be at the address you've listed in order to accept your package. If you're not available to meet your package, you'll need to pay another $25 re-shipping fee for us to deliver the next day.

 

Canada - Shipping Costs and Delivery Times

FREE EXPEDITED SHIPPING for all Canadian orders over $75 (subtotal before taxes & shipping). Shipping for orders under $75 is $10 (subtotal before taxes & shipping charges).

Priority/Next Day Delivery is $35.00 for orders of any amount. It is available for post office boxes, rural routes, and remote postal codes but will take longer than 1 business day.

Shipping times: Canada Post says that Expedited Parcels can be delivered regionally (for us, Ontario and Quebec) in 1-3 business days and nationally in 2-7 days. We suspect that this is true for cities, and are optimistic that this is true for small towns and rural addresses, but think it's downright unlikely for the capital-N North. Most Canadians can confidently expect shipping to take only a few days, but out-of the way folks can expect their parcels to take several days or more. Once we have processed your order, you'll receive an email with a tracking number and estimated delivery time.

 

 

United States - Shipping Costs and Delivery Times

FREE EXPEDITED SHIPPING to the USA on orders over $100 (subtotal before taxes & shipping). Shipping for orders under $100 is $20 (subtotal before taxes & shipping charges). Expedited delivery to major centers in the continental USA takes approximately 5 to 10 business days, though sadly we don't have any say in how long your package takes to get through customs.
We're as discreet as we can be on the customs form. So, we might list a vibrator as a massager, a lube as a personal lotion, and a dildo as a silicone sculpture.
Please note that import duties and taxes may be levied once the package reaches your country and must be paid by you at the time of importation. You are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Venus Envy is not able to issue refunds or credits for items seized by customs or for the shipping costs. If you choose to not pick up your package rather than pay customs duties, we will not issue a refund for your order. 

All these prices and amounts are in Canadian dollars. Our catalogue prices are also in Canadian dollars. 

 

Terms:

Shipping times are described in the approximate number of business days to reach a major center. This means these times are exclusive of weekends, holidays and storm days, and that delivery to rural areas will take longer than indicated.

Please note: If you miss delivery at your home, you will have to pick up your package at the nearest post office. If you fail to pick up at the post office in the alloted time, or you fail to give us a correct full shipping address, you will be charged a re-shipping fee of $10 in Canada ($35 if you want Priority) and $20 in the USA.