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Shipping

Mail order

Orders placed online ship from our warehouse in Ottawa:

Canada: Expedited shipping via Canada Post is free for orders of $99 or more. For orders of less than $99, expedited shipping is $7. Priority shipping is $40 for orders of any amount.

USA: Expedited shipping is free for orders of $150 or more. For orders of less than $150, expedited shipping is $20 CAD.

Every order is shipped discreetly in a plain brown box. The shipper is listed as '9373616 Canada Inc.’ instead of Venus Envy, and the contents are not explicitly identified on the packing label. 

If you are ordering from the US, we're as discreet as we can be on the customs form. So, we might list a vibrator as a novelty, a lube as a personal lotion, and a dildo as a silicone sculpture.

Local Delivery

Halifax  To place an order for local delivery in Halifax please contact us directly at the shop, find complete details here. Delivery is $5 or free on orders over $40. We deliver on Wednesdays within 30km of downtown.

Ottawa 
We offer local delivery Monday - Friday. Orders for same-day delivery must be placed before 10:15am in order to ship out that day, otherwise you will receive your order the following business day. Delivery is $5 and we deliver within 30km of our warehouse. You must be at the address you've listed in order to accept your package, if you're not available to meet your package there is a second delivery fee for us to re-deliver the package.

 

Local Pick-up

Halifax  To place an order for curbside pickup in Halifax please contact us directly at the shop, find complete details here.

Ottawa  To order for curbside pickup, choose "pick up" as your delivery method at checkout. Pickup orders are processed on weekdays and you will receive a notification when your order is ready. Our pickup hours are 10am-5pm Monday-Friday, and Saturdays 12-5pm at our warehouse at 329 Catherine Street. We will hold pickup orders for 60 days after fulfillment, after which point we will restock and refund the items included in the order minus a $5 restocking fee. 

 

Shipping and Processing Times

Generally speaking, orders received by 9am Eastern time will be processed and shipped out on the same day. Orders received after 9am will be processed and shipped out on the next business day. During busy periods, it may take up to 3 business days to process your order. Orders are not processed on holidays or weekends.

Shipping Times to Canada
Canada Post says that Expedited Parcels can be delivered regionally (for us, to Ontario or Quebec) in 1-3 business days and nationally in 2-7 business days. We suspect that this is true for cities, and are optimistic that this is true for small towns and rural addresses. 

It's been our experience that this is unlikely for the capital-N North. Out-of the way folks can expect their parcels to take several days or more. Once we have processed your order, you'll receive an email with a tracking number so you can follow the delivery progress.


Shipping Times to the US
Expedited delivery to major centres in the continental USA takes approximately 5 to 10 business days, but vary a little depending on how long it takes a package to go through customs.

Import duties and taxes may be levied once the package reaches your country and must be paid by you at the time of importation. You are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. If your package is seized at the border, or you fail to pick it up, we will not issue a refund for your order. 

All these prices and amounts are in Canadian dollars. All the prices listed on our website are also in Canadian dollars. 

Discreet Shipping

Every order is shipped discreetly in a plain brown box. The shipper is listed as '9373616 Canada Inc.’ instead of Venus Envy, and the contents are not explicitly identified on the packing materials. All orders are shipped from our warehouse in Ottawa, and the warehouse is listed as our return address.

If you are ordering from the US, we're as discreet as we can be on the customs form. So, we might list a vibrator as a novelty, a lube as a personal lotion, and a dildo as a silicone sculpture.

Order Errors and Cancellations

We can cancel an order before it's shipped out, but once it's out of our hands it's considered final sale. If you'd like to cancel an order, please call us as soon as possible at 613-235-2797. Please do not email us to cancel an order - it is very likely that we will not see the email before your package is sent.

If you make an error when putting in your address, please get in touch with us as soon as you notice! There's very little we can do to correct an address once it has left our location. 

If we have already processed and packed your order, but not yet sent it out, we will cancel the order but you will be charged a $5 re-stocking fee. Please understand that we put a lot of love, energy and time into packing every single order: we make sure the toys are working, we wrap your items in pretty paper, we include care instructions and informational pamphlets. It's important to us that every order feels like a gift, but it takes a lot of time to do this! The same fee applies to pick-up orders.

The Fine Print

Shipping times are described in the approximate number of business days to reach a major centre. So weekends and holidays aren't included in those times. Storms, pandemics, and other natural (or unnatural) disasters are also not factored into shipping times. If something major and out of the ordinary should occur, it may take longer than usual to receive your package. 

Once an order has left the store, we are not able to offer a refund. We promise all our customers that nothing has left the store before being sent to them, and we are deeply committed to keeping that promise. So, even if you change your mind, or fail to pick up your package, or put in the wrong address and it gets sent back to us, we will not be able to offer a refund.

If an order gets returned to us, we will happily send it back to you once you've paid an additional shipping fee.

If you have any other questions, don't hesitate to get in touch by email at mailorder@venusenvy.ca, or by phone at 613-235-2797.