(Please see the explanations below for details about shipping times and so on.)
|Expedited shipping||under $75||$10|
|Expedited shipping||over $75||FREE|
|Expedited shipping||under $100||$20|
|Expedited shipping||over $100||FREE|
Discreet and Secure Shipping!
Our parcels are shipped by expedited, insured post with tracking so we can find your purchase en route at any time.
Every order is shipped discreetly in plain boxes, and neither the contents nor the shipper are explicitly identified on the packing materials.
Orders received by 9am Eastern time will be processed on the same day. Later orders will be processed the next business day. Orders are not processed on weekends.
Shipping times are described in the approximate number of business days to reach a major center. This means these times are exclusive of weekends, holidays and storm days, and that delivery to rural areas will take longer than indicated. All orders are shipping from Venus Envy in Ottawa, Ontario.
Please note: If you miss delivery at your home, you will have to pick up your package at the nearest post office. If you fail to pick up at the post office in the alloted time, or you fail to give us a correct full shipping address, you will be charged a re-shipping fee of $10 in Canada ($35 if you want Priority) and $20 in the USA.
Once you've placed and paid for your order, it will be shipped out shortly (Monday to Friday). If you need to cancel your order, you may do so before it has been packed. Please call 1 877 370 9288 or email email@example.com. Orders are not processed on holidays.
If you choose the "pick up at Venus Envy Ottawa" shipping option, you will receive an email letting you know when your order is available for pick up. If you want to cancel your order after it has been processed you will be charged a $15 re-stocking fee.
Canada - Shipping Costs and Delivery Times
All orders are shipped from Venus Envy in Ottawa, Ontario.
FREE EXPEDITED SHIPPING for all Canadian orders over $75 (subtotal before taxes & shipping).
Priority Delivery(for arrival Monday through Friday, excluding holidays) - $35.00*
*is available for post office boxes, rural routes, and remote postal codes but will take longer than 1 business day.
Shipping times: Canada Post states that Expedited Parcels can be delivered regionally (for us, Ontario and Quebec) in 1-3 business days and nationally in 2-7 days. We suspect that this is true for cities, and are optimistic that this is true for small towns and rural addresses, but think it's downright unlikely for the capital-N North. Most Canadians can confidently expect shipping to take only a few days, but out-of the way folks can expect their parcels to take several days or more.Once we have processed your order, we will send you an email with an estimated delivery time.
Rural Deliveries: For Canadian addresses, the first three digits of your postal code will tell you if your address is "rural." If they resemble X0X, the zero (0) indicates a rural address.
If you're close to Venus Envy Ottawa, you may choose to order online and pick up your purchase in person. Just click on that option and your order will be totalled without shipping charges and your package will be ready to pick up when you get an email from us saying that your order is ready to go.
United States - Shipping Costs and Delivery Times
Expedited delivery to major centers in the continental USA takes approximately 5 to 10 business days.
All these prices and amounts are in Canadian dollars. Our catalogue prices are also in Canadian dollars. US customers can convert their total into US dollars in the shopping cart.
In order to ship items to the USA, we require a phone number. Please note that import duties and taxes may be levied once the package reaches your country and must be paid by you at the time of importation. You are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Venus Envy is not able to issue refunds or credits for items seized by customs or for the shipping costs. If you choose to not pick up your package rather than pay customs duties, we will not issue a refund for your order.
Christmas and New Years Shipping
To receive an order by December 24th, orders must be placed by December 21st using Expedited shipping or December 22nd using Priority shipping*.
All orders placed on December 24th, 25th, 26th and 27th will be shipped on the 28th when Canada Post starts working again. Orders placed on January 1 or 2nd will be shipped on January 3rd. For courier delivery, please note that Canada Post isn't shipping on December 25, 26, 27, January 1 and 2nd.
*Please note that Canada Post does not guarantee this date for Expedited holiday shipping, so we cannot guarantee that your package will arrive on time unless you choose Priority shipping.